Satellite Radio Superstore® Shipping & Returns Policy

At Satellite Radio Superstore®, we strive to provide our customers with high-quality service and support. Please review our shipping and returns policies below. If you have any questions, contact us at (800) 513-8554.

United States Shipping Policy

  • Most orders placed before 2:00 p.m. Eastern Time will ship the same business day.
  • If an in-stock order cannot be processed and shipped the same day, it will generally ship within 24 hours of the order being placed.
  • Orders placed on Friday after the shipping cutoff will ship on Monday or the next available business day when Monday is a holiday.
  • Special-order items will ship after they arrive at our warehouse or as otherwise requested by the purchaser.
  • For telephone orders paid by check, cash, or money order, product availability is determined when payment is received—not when the order is initially placed.
  • Customers must report missing or damaged items within three business days of receiving their merchandise.
  • Shipping times are calculated in business days and do not include Saturdays, Sundays, or carrier-observed holidays.
  • Shipping charges are calculated using real-time rates from the available carrier, including FedEx, UPS, or USPS.
  • Satellite Radio Superstore® reserves the right to refuse or cancel an order for any lawful reason.

Canada Shipping Policy

Satellite Radio Superstore® only ships orders to Canada when the customer provides a valid prepaid shipping label.

  • The customer is responsible for obtaining and providing the prepaid shipping label.
  • The label must be issued by a carrier that can pick up the package from our Orlando, Florida location.
  • The customer is responsible for all shipping charges, customs duties, taxes, brokerage fees, import fees, and any other costs associated with the shipment.
  • Orders will not be shipped to Canada until the prepaid shipping label has been received and verified.
  • Customers should contact us at (800) 513-8554 before placing an order that will be shipped to Canada.

Return Shipping Information

Attention: Satellite Radio Superstore / Returns
Return Shipping Address: 1372 N. Goldenrod Rd., Suite 22, Orlando, FL 32807
Phone: (800) 513-8554

Damaged, Lost, or Delayed Shipments

Satellite Radio Superstore® is not responsible for merchandise damaged, lost, or delayed by a shipping carrier, including FedEx, UPS, or USPS. Shipments are insured through the applicable carrier.

Customers should carefully inspect all merchandise and packaging immediately upon delivery. Any damage, loss, or missing merchandise must be reported to both the carrier and Satellite Radio Superstore® within three business days of delivery.

If a shipping claim is required, the purchaser must notify the carrier and Satellite Radio Superstore® so that the appropriate claim can be filed. After the carrier approves and processes the claim, our shipping department will issue a replacement or refund the applicable purchase price.

Satellite Radio Superstore® does not control carrier delivery schedules and cannot be held responsible for carrier-related delays. When necessary, we will assist the purchaser with filing an appropriate claim for a lost, damaged, or delayed shipment.

Defective Equipment

Products determined to be defective within one year of the original order date may be eligible for exchange with a replacement of the same model. The following requirements apply:

  • Contact our office at (800) 513-8554 to request a Return Authorization Number.
  • Every return must have a valid Return Authorization Number. Products returned without authorization will not be accepted and may be sent back at the customer’s expense.
  • Defective returns must be postmarked within five business days of the date the Return Authorization Number is issued. Packages postmarked after this period may be rejected.
  • All returned merchandise must be packaged in its original carton and include all manufacturer-supplied accessories, manuals, and instructions.
  • Missing accessories may result in a charge equal to the replacement cost of the missing items.
  • The original product packaging must not be defaced, damaged, or altered.
  • If merchandise returned as defective is tested and no defect can be verified, the customer will be responsible for the shipping cost to return the original merchandise or ship replacement equipment.
  • If the equipment is confirmed to be defective, Satellite Radio Superstore® will pay the applicable return shipping costs for replacement merchandise within the lower 48 United States.

Approved defective replacements will be shipped using FedEx Ground or UPS Ground. Customers may request an upgraded shipping method at their own expense. Shipping methods and costs for addresses outside the lower 48 United States will be determined based on the destination.

For Canadian orders, all replacement shipments require the customer to provide a valid prepaid shipping label. The customer remains responsible for customs duties, taxes, brokerage fees, import fees, and other charges associated with the shipment.

If the purchaser requests that a replacement be shipped before the defective item is received, an authorization hold equal to the replacement item’s value will be placed on the purchaser’s credit card. The hold will be released after the returned equipment is received and confirmed to be defective.

If you have any questions, please call us toll-free at (800) 513-8554.