Shipping & Returns

icon-noti.png FedEx Service Alerts: Hurricane Irma Update, USA
September 14, 2017

The impacts of Hurricanes Irma and Harvey continue to cause hazardous conditions in the south central and southeastern regions of the U.S. Our top priority is the safety and well-being of our team members. Although contingency plans are in place, some service delays and disruptions can be anticipated for inbound and outbound shipments in the south central and southeastern regions of the U.S. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Free Shipping on All Orders

  • Offer valid in the US lower 48 states and does not included Alaska, Canada, and Hawaii.
  • Orders will be shipped by USPS or FedEx standard services and selected by Satellite Radio Superstore at it's own discretion.

US Shipping Policy

  • Most orders placed before 3PM EST will ship same business day.
  • If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-48 hours from time of order. All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day.
  • All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
  • Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
  • Saturday delivery is only available upon request. For Saturday delivery please contact us at 800.513.8554.
  • Customers have 3 business days to report any missing or damaged parts from date of receiving any merchandise.
  • Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/USPS shipping holidays.
  • All photos, descriptions and content written or described on this site are for informational purposes only and may vary slightly from the products shipped.
  • Satellite Radio Superstore reserves the right to refuse any order for any reason.

Average US Shipping Transit Times

  • USPS First Class Mail: 4-5 Days
  • USPS Priority Mail: 2-3 Days
  • USPS Express Mail: 1-2 Days
  • FedEx Home Delivery (Ground): 2-5 Days
  • FedEx 2nd Day Air Day 2 Days
  • FedEx Standard Overnight: Next Day
  • FedEx Priority Overnight: Next Day

FedEx transit map showing the transit times for FedEx Ground Shipments from our warehouse in Winter Park, FL.

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Canada Shipping Policy

The following applies to order shipped to Canada.

  • All orders include the proper customers documentation and clearly describe the contents and value as per customs regulations.
  • The customer is responsible for all duties, taxes, and fees associated with importing the order into Canada. At no time will Satellite Radio Superstore be responsible to cover these fees.
  • Promotional shipping offers such as free shipping do not apply to canada orders.
  • All orders shipping to Canada will be shipped via USPS to Canada Post. Customers have the option to select the service level desired for USPS shipping.
  • Satellite Radio Superstore is not responsible for any lost, damaged, or stolen packages. If you requires assistance with filing a claim please contact our offices.

Average Canada Shipping Transit Times

  • USPS First Class Mail: 2-3 Weeks (this method does not come with tracking information)
  • USPS Priority Mail International: 5-10 Days
  • USPS Express Mail International: 3-5 Days

Return Shipping Policy

All orders can be returned for full credit of the merchandise within 30 days of purchase. The following guidelines must be met for consideration of return:

  • Must contact our offices within 30 Days of date of purchase.
  • Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 407-657-8777.
  • Equipment must not be altered or tampered with in attempts to modify circuitry.
  • The box must have the UPC on the box (not have been cut off) and the box not damaged or cut.
  • Returns must be made in original condition; items received back damaged will not be accepted.
  • Merchandise initially shipped 'double-boxed' must be returned to Satellite Radio Superstore in like fashion.
  • Satellite Radio Superstore will not warranty any item that has been damaged by the customer.
  • Customer has 3 business days to report any missing or damaged parts from date of delivery.
  • Customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Satellite Radio Superstore is not responsible for any lost or stolen return packages.
  • All refunds are minus paid shipping costs.
  • Credits will be posted to the appropriate account within 14 business days of receipt of equipment.

Packages should be mailed to the address below with the Return Authorization on the outside of the box.

Return Shipping Address:

USPS -
PO Box 189 Goldenrod, FL 32733
FedEx - 3302 Athena Dr Winter Park, FL 32792