XM Billing Questions
How do I sign up for XM service?
Once you purchase a radio from any of the thousands of different national, regional and local retail stores or through automobile dealers with a purchase of a new car, you will be able to sign up for our subscription service through the XM Listener Care Center At 1-800-XM-RADIO (1-800-967-2346).
How much does the XM Radio Service cost?
If you are a consumer, you will pay a $14.99 activation fee plus monthly
service fee of $12.95 for over 170 channels. If you activate on Xm's website,
you will only need to pay $9.99 for your activation fee plus the monthly service
fee of $12.95. If you are a business, you must be set up as a commercial
account. Commercial accounts are $27.95 with a one-time activation fee of
$14.99. At this time, you cannot activate or manage a commercial account on the
web. Please call TurnKey Media Solutions at 800-827-3120 for your commercial activation
Do I have to sign a contract for XM service?
There are no long-term commitments, hidden cancellation fees, or contracts required.
What are my billing options?
XM accepts MasterCard, Visa, American Express and Discover credit cards. XM also offers EFT (Electronic Funds Transfer) from your checking or savings bank account, as well as invoice billing. Due to escalating handling and processing costs, XM charges a nominal fee of $2 per invoice to subscribers who choose invoice billing.
What are XM's service and subscription terms?
Please read ourCustomer Agreementfor more information about XM's service and subscription terms and conditions.
Why is there a difference in cost between a commercial and consumer subscription?
A consumer account is established when customers listen to XM programming for personal use in their vehicle or home. In a commercial or business setting, such as a doctor's office, dentist's office, restaurant/bar, retail stores, hair salons, malls, etc. many customers and/or employees are listening to XM programming as background music. With an XM Commercial Service package for your business, XM reports and pays all commercial licensing and royalty obligations to the artists, unless you operate an establishment that charges an admission or membership fee (e.g. a theme park, skating rink, dance club, health club, etc.) or use music sources other than XM (e.g. CDs, DJs, live music or terrestrial radio, etc.), in which case you are responsible for payment of any copyright royalties to ASCAP, BMI, SESAC or for any sound recordings.
How long before I hear XM after I activate my radio?
Please turn your radio on and tune to the Preview Channel, which is Channel 1. To ensure the activation process is complete, scroll through the channels in sequence (for example you will hear channels, 4, 5, 6, 7, etc.). When you hear channels 7, 9, 47 and 122 your activation is complete. For auto installed units, make sure that your vehicle is outside with an unobstructed view to the sky. If you have a home unit, please make sure the antenna is located in a south-facing window with clear glass and with no visible obstructions to the sky. If you do not receive over 170 XM channels after one hour, please call us at 1-800-XM-RADIO (1-800-967-2346).